Posted: Fri Dec 02, 2005 2:37 pm Post subject: [astcallcenters] VoIP recording in the call center
Hi,
<shameless plug>
For those of you interested, there is an open source project that does
VoIP recording, database CDR storage and web retrieval
http://www.oreka.org
It supports raw RTP, SIP and Cisco Skinny (SCCP) by packet sniffing
and runs on both Linux and Windows.
Interesting if you don't want to have asterisk manage the call
recording itself (e.g box has high load, want to make it more
reliable).
</shameless plug>
Posted: Mon Dec 05, 2005 4:12 pm Post subject: [astcallcenters] VoIP recording in the call center
I know I'm going a bit off-topic, but what about Skype? :-)
l.
On Fri, 02 Dec 2005 15:37:12 +0100, henriherscher
<henri.herscher@gmail.com> wrote:
Quote:
Hi,
<shameless plug>
For those of you interested, there is an open source project that does
VoIP recording, database CDR storage and web retrieval
http://www.oreka.org
It supports raw RTP, SIP and Cisco Skinny (SCCP) by packet sniffing
and runs on both Linux and Windows.
Interesting if you don't want to have asterisk manage the call
recording itself (e.g box has high load, want to make it more
reliable).
</shameless plug>
Posted: Mon Dec 05, 2005 7:31 pm Post subject: [astcallcenters] VoIP recording in the call center
Hi Lenz,
I'm actually looking into this. Recording skype directly is not
possible because skype uses strong encryption and the protocol is
completely non-standard and closed. However, since oreka can do sound
device recording there is hope. At least at the sound system level,
the conversation is in "clear text".
Right now oreka only records from sound inputs. All I would need to do
is to record from both inputs and outputs (i.e. speaker and mike). The
easiest way would probably be to use "virtual audio cable" to do this
but I'm trying to determine if I could do this in an open source
manner.
Regards
Henri
On 05/12/05, Lenz <lenz-ml@loway.it> wrote:
Quote:
I know I'm going a bit off-topic, but what about Skype? :-)
l.
On Fri, 02 Dec 2005 15:37:12 +0100, henriherscher
<henri.herscher@gmail.com> wrote:
> Hi,
>
> <shameless plug>
> For those of you interested, there is an open source project that does
> VoIP recording, database CDR storage and web retrieval
> http://www.oreka.org
> It supports raw RTP, SIP and Cisco Skinny (SCCP) by packet sniffing
> and runs on both Linux and Windows.
>
> Interesting if you don't want to have asterisk manage the call
> recording itself (e.g box has high load, want to make it more
> reliable).
> </shameless plug>
>
> Cheers
>
>
>
>
>
>
>
>
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