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[asterisk-biz] Real time desktop apps for call centre!!!
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senad at bicom.us
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Posted: Thu May 07, 2009 7:59 pm
Post subject: [asterisk-biz] Real time desktop apps for call centre!!!
Hi
PBXware call centre edition, now has many call centre specific applications:
- DRTD, an real time system calls monitoring application
- MRTD, a real time agents/queue monitoring application
- gloCOM - Global communicator featuring soft phone, instant messaging,
fax over IP, real time conferencing, CRM integration and call centre hub.
- AgentCOM, agents personal utility application
More details can be found here:
http://www.bicomsystems.com/products/C/P/797/154_2573/
Senad
www.bicomsystems.com
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